Support

Submit a support ticket

Send us the details and we will respond via email. You can also check our FAQ page for instant answers.

Billing and subscriptions

Questions about invoices, plan limits, or tax receipts. Most billing requests are solved within one business day.

Product feedback

Request a new integration, suggest workflow tweaks, or flag UI issues so we can keep polishing the experience.

Security and compliance

Report a vulnerability, request a DPA, or ask for a penetration test summary. The security inbox is monitored 24/7.

Prefer email?

Support: support@screentocal.com

Security: security@screentocal.com

Weekday response

Tickets created Monday through Friday 9am-6pm PT receive a reply in under six hours on average.

Priority incidents

Production-impacting or security issues are escalated immediately with a target response under 30 minutes.

Attachments welcome

Include screenshots, ICS files, or HAR logs so we can reproduce behavior without long email threads.

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